VNTD Shipping Policy

Last Updated: August 28, 2026

At VNTD, we work hard to get your order processed and shipped as quickly as possible.

Order Processing

Orders are typically processed and shipped within 1–3 business days.

During periods of high order volume, holidays, or other busy periods, processing may take up to 1 week.

Custom, personalized, and made-to-order products may require additional processing time. Any specific production time listed on a product page will take priority over the general processing time stated above.

Please note that processing time is separate from shipping/transit time.

Shipping Times

Estimated shipping times begin once your order has been shipped.

• 🇨🇦 Canada: Approximately 1–5 business days

• 🇺🇸 United States: Approximately 3–8 business days

• 🌎 International: Approximately 5–12 business days

Shipping times are estimates and are not guaranteed delivery dates. Delays caused by the shipping carrier, weather, customs, holidays, or other circumstances outside of VNTD's control may occur.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

Tracking may take 24–48 hours to update after your package has been picked up or scanned by the carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

VNTD is not responsible for orders delayed or returned due to incorrect or incomplete shipping information.

If a package is returned to VNTD, the customer may be responsible for the additional shipping cost required to resend the order.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, VNTD is not responsible for delays, loss, theft, or damage caused by the carrier.

If your tracking shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly.

For damaged packages, please contact VNTD as soon as possible and provide photos of the damaged product and packaging.

Customs & Import Fees

International orders may be subject to customs duties, taxes, brokerage fees, or other import charges.

These fees are the responsibility of the customer and are not included in the shipping cost unless specifically stated at checkout.

VNTD is not responsible for packages delayed, held, or returned by customs.

Shipping Delays

If your order has not shipped after 1 week, please contact us with your order number so we can look into the status of your order.

Carrier delays after an order has shipped are outside of VNTD's control.

Questions

If you have any questions regarding your order or shipping, please contact VNTD through the contact information provided on our website.

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