VNTD Refund & Return Policy

Last Updated: August 28, 2026

At VNTD, we want you to be happy with your purchase. Please review our refund and return policy before placing your order.

Returns

We accept returns on eligible unused and unopened products within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must not have been installed, applied, modified, or damaged.

• The item must be returned with its original packaging when applicable.

• Proof of purchase may be required.

Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.

Custom & Personalized Products

Custom, personalized, and made-to-order products are not eligible for refunds or returns unless the product arrives damaged, defective, or was made incorrectly by VNTD.

This includes custom graphics, custom decals, personalized products, and products made to the customer's specifications.

Please carefully review your selections, measurements, colors, names, and other customization details before placing your order.

Decals & Graphics

Due to the nature of vinyl decals and graphics, we cannot accept returns or refunds for products that have been removed from their backing, installed, applied, cut, stretched, damaged, or otherwise altered.

Once a decal or graphic has been applied, VNTD cannot be responsible for installation errors, improper application, surface preparation, environmental conditions, or removal.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the product

• Photos of the packaging

• A description of the issue

After reviewing the issue, VNTD may offer a replacement, store credit, or refund at our discretion.

Do not dispose of or alter the product until we have reviewed your claim.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may only be cancelled if they have not yet entered production or processing.

Once an order has entered production, been customized, or been shipped, it may no longer be eligible for cancellation.

If you need to cancel an order, contact us as soon as possible after placing it.

Refused or Undeliverable Packages

If a package is refused or returned to VNTD because of an incorrect address, failure to pay applicable customs/import fees, or failure to accept delivery, the original shipping cost is non-refundable.

Any additional shipping costs required to resend the package are the customer's responsibility.

Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact VNTD so we can attempt to resolve the issue.

Unauthorized chargebacks or disputes for orders that have been properly fulfilled may be challenged with supporting order, production, shipping, and tracking information.

Final Sale Items

Products marked as Final Sale are not eligible for returns or refunds unless they arrive damaged, defective, or incorrect.

Contact Us

If you have questions about a return, refund, or order issue, please contact VNTD through the contact information provided on our website.

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